After eating three Sainsbury PLC flapjacks I went to the launch of a book titled ‘Global Services: Moving to a Level Playing Field’ written by Mark Kobayashi-Hillary and Dr Richard Sykes last night, including such luminaries as Sir Howard Davies, Director of the LSE, where the event was held.
I was expecting a pretty dry presentation but was pleasantly surprised to see the author’s connecting up with the Web 2.0 trend in IT. I was also interested to hear from Arun Aggarwal from Tata Consultancy Services which has 190 offices worldwide describe one of his main issues, apart from the quality of skilled labour in India, as how to connect up all the various offices. A role for Enterprise 2.0 I thought? Then again how many organizations do you know which have a strategy to mine ‘tacit knowledge’ for example, even on paper?
PS: One audience member from the trade union Amicus got up and mentioned that the UK’s largest union was about to launch (1 May), with the merger with the TGWU. Wonder how unions are responding to globalisation?