Nice post from FeverBee on the difference between good and bad moderators. Don’t just shooot first and ask questions later in other words, as a moderator your job is not to police first and foremost, it’s too help encourage people to take part in a real community, which allows for disagreement and conflict. It’s a tough one for some organisations setting up their own community as there are risks both ways. Be too safe and you end up deleting without explanation, and sending out the wrong message; on the other hand leave politically sensitive content on which is read by powerful players like national governments and it could harm your corporate reputation.
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