I’ve noticed there’s been some debate about the role of community champions, leaders and moderators on the online community managers’ group e-mint recently. If I was going to write about it in depth I’d highlight the good use of champions by the TreeHouse charity on their online community ‘Talk about autism’, assisted by my ex-colleague Elena Goodrum. (In fact she links to them in the first paragraph of the community landing page). I think on a more informal basis a champion system worked well on the ICAEW’s IT Counts, where top contributors would usually chip in on a conversation. So two ways of approaching it, one formal and one more informal for your consideration.

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1. Unlocking the real value of community profiles
2. How complexity can unify an understanding of community structure and behaviour
3. ‘Sicko’ gets ‘em talking
4. Talking about feelings
5. Talking about complexity