The simplest community manager training plan ever

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OK, is this is simplest ever community manager training plan you’ve ever read? Note, this is designed for  a one-off one day workshop, with a couple of people new to community management.

1. Essentials of online community management:

  • Prerequisites of growing a successful community
  • Tactics for supporting member conversations – seeding discussions; rituals & events; content and curation using a mix of user generated media; rewards and recognition; responding to first timers;
  • The importance of top contributors – why & how to nurture them
  • Dealing with conflict – value of a community guide; how to moderate; why and how criticism can be good for your community and the insights created
  • How to develop community over the course of the year – the value of champions; what success looks like

2. Creating a daily/weekly community management plan

3. How to measure and record community insights, both qualitative ‘golden nuggets’ and quantitative.

 

One thought on “The simplest community manager training plan ever

  1. Dear Stuart Hall,
    Maybe a little off topic, however, Business is not perfect. Every employer faces internal problems that include employee differences, unmet company expectations and lack of productivity to name just a few. Unfortunately, these problems eventually land back on the desks of the organization’s leadership team. No matter how distasteful handling these issues may be, they must be addressed.
    Catch you again soon!

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