About Stuart Hall

An award-winning web professional with over nine years in both in-house and agency-side roles. With four years web 2.0 experience, from devising social media strategy for clients through to 1-2-1 online community mentoring.

Thinking of renting a holiday home in Leicester?!

Stuart Hall, 47, an online marketing consultant lives with his partner Shirley Prudencio, 46, an accountant, in a one-bedroom apartment in Leicester. To help pay for their holidays, they’ve decided to rent their home out whilst they are away.

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‘We live in a Grade II listed converted textile factory right in the centre of Leicester. We have one bedroom, a bathroom and a huge living area with the original Victorian wooden floors.

‘Shirley is from Brazil and the idea first came about because we are saving up to go to Brazil for the World Cup next year. Shirley suggested we look into renting our place out to provide some extra income whilst we’re away.

‘Then, I saw an ad on the tube whilst I was in London, promoting the fact that Holiday Lettings is encouraging people to think about renting out their home whilst they’re away, so we decided to go for it and list our home on the site.

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‘We had a look at the other properties on the Holidaylettings.co.uk site to gauge what to charge for our place. We realised we are not as posh as the country cottages on there and so we made this place cheaper than those and settled on £258 a week or £35 a night.

‘We’re super excited it’s already been rented out for three weeks in June, a French professor has taken it for a month whilst he’s lecturing at the university and another lady has taken a week next January.

‘We’re going to try and ensure that we don’t spend as much as we are being paid on holidays that we take when this place is rented so that we can put some of the money towards our Brazil trip next year. And, my parents live nearby so if someone wants to rent here and we don’t want to go away at that time, we can always stay with them for a few days.

‘It’s been fun getting the place ready for letting out. We’re writing up a guide to using everything here and we aim to be here to give the tenant a key and walk them around the place.

‘We’re a bit nervous about letting a stranger stay here, and we may lock a few of our more personal items away, but I think sharing your belongings is part of the fun of it. We’ve got a huge bookshelf of books and videos and I’d be happy for our guests to browse through it. It will help to give them a flavour of the people they are renting from and hopefully this will mean that they are more likely to treat the place well if they feel like they know us.

‘The Holidaylettings.co.uk site website is really helpful and it has advice for property owners on how to prepare your home for paying guests, insurance implications, etc. We have a handy man who will be on call whilst we’re away if any problems occur with the property. We think we have everything covered. We’re really looking forward to welcoming our first paying guests.’

To find out about renting Stuart and Shirley’s home visit http://www.holidaylettings.co.uk/330258

Written by: Anna Tobin

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Indifference rules OK

What matters to customers isn’t what matters to brands. Consider this deck’s argument, and see if you agree. Funnily enough I said something similar in 140 characters along the lines of ‘where are the artists in social media?’ recently.

You’d think my talent in combining creativity and analytics would therefore be highly sellable, in this case using the synthesis of the two to be able to find out what customers want and convey this to the business. What I have tagged as #thinslicing. But it’s not always that easy..even though as it says in the slides below: “Because in the end it’s the case for why great creativity is absolutely essential”.

  

Funding Your Startup

There are many ways to fund your startup, from your personal checking account to an infusion of cash from a venture capital group. Here’s a look at the pros and cons of a variety of funding options for startups.

Friends and Family

A lot of companies got started with seed money from friends and family. But there are a few problems here, both personal and legal.

Investor Paul Graham points out:

“The advantage of raising money from friends and family is that they’re easy to find. You already know them. There are three main disadvantages: you mix together your business and personal life; they will probably not be as well connected as angels or venture firms; and they may not be accredited investors, which could complicate your life later. 

The SEC (Securities Exchange Commission) defines an ‘accredited investor’ as someone with over a million dollars in liquid assets or an income of over $200,000 a year… A startup’s life will be more complicated, legally, if any of the investors aren’t accredited.”

Graham adds another good reason not to ask friends or family for money. “It wasn’t because they weren’t accredited investors that I didn’t ask my parents for seed money, though,” he says. “The reason I didn’t take money from my parents was that I didn’t want them to lose it.”

To borrow money from friends and family legally and successfully, treat the loan like any other. Get the terms in writing and pay interest. As an example, two online services that provide these services are LendFriend and LendingKarma.

Use Your Own Money

“If you believe in your ability to make a business succeed, you should be able to put your own wealth behind your beliefs,” notes Forbes contributing writer Luke Landes. “It’s risky to put your own financial well-being on the line, but how could you expect your family, friends, or a bank to have faith in your ability and invest in your goals if you’re unwilling to invest in yourself?”

You’ll need to learn the basics of frugality if you’re bootstrapping. There is a significant difference between frugally building a business and frugality in your personal experiences. “Frugality at home saves on expenditures. Frugality in business protects cash flow,” advises Katie McCaskey, owner of a neighborhood grocery.

Microfinance

Sometimes you only need a small bridge between your personal cash and operating capital. One of the best places to look for money is through a local microlender who specializes in small loans. Many communities have this lending capacity and the terms are more favorable than those offered by the banks or online lending clubs. Find one near you through the Opportunity Finance Network.

Crowdfunding

This is a relatively new way to get investors that employ the Internet to pool the resources of individuals to finance an initiative. The Hongkiat.com staff writer Alvaris Falcon explains:

“The concept is simple — you post your project to a large group of site users, or ‘potential investors,’ and they will fund your project with money if they are interested in the project. You can start a crowdfunding exercise for free as you will only be charged when your project has raised some funds or the full amount. There’s nothing to lose and this is great for publicity.”

Three popular crowdfunding sites include Kickstarter, Indiegogo, and RocketHub. Again, a willingness to display you’ve put in your own money as part of the venture will increase the likelihood others will make a “gift” investment.

Crowdlending

Crowdlending is similar to crowdfunding, but with one critical key difference: Unlike crowdfunding — which offers “gifts” of cash in exchange for future perks — crowdlending is an actual loan that must be repaid with interest.

It works like this: You apply for a loan at a crowdlending website. You supply details about the loan and your credit history. Member lenders of the crowdlending site review your application. Loans can be funded by a group of other very small investors, ranging from three to 300 (or more) people.

Interest rates are determined by your credit worthiness as well how the money will be used. For example, you may pay more for a loan to consolidate other debt than you would for a loan on a piece of equipment that could be liquidated, if necessary, to repay the group of lenders.

One example of the sites that specialize in crowdlending is Prosper. 

Small Business Loan

Another way to get needed capital is through a small business loan. Forbes contributor Tanya Prive points out:

“The SBA (Small Business Association) is dedicated to representing small business in the Federal Government. Tireless advocates for the little guy, they are a great resource for anyone starting out in the business world, offering information, advice, and potentially even funds. [...] While they do not offer the loans themselves, the SBA is a key facilitator in the process. Utilize their website as a resource for finding the right avenue for you and your business.”

Small business loans must generally be backed by collateral such as a home, vehicle, or other redeemable asset. For small amounts of money or for those without hard assets a microloan is a better option.

Angel Investors/Venture Capitalists

Beyond the initial startup phase more established businesses are better positioned to attract venture financing. That is because these businesses have a demonstrable track record of selling or making a product, and, critically, demonstrable profitability.

While venture capitalists bring much needed capital in, the downside of angel investors or venture capital is that they usually want part ownership. As Entrepreneur contributing writer Vanessa Richardson points out, “If you give equity to investors, you’ll always have to answer to others.”

This can include, but is not limited to, giving investors or their family members vanity job positions. You give up more negotiating power — and more ownership — with every speculative venture capitalist dollar accepted and invested.

Go to the Bank (or Credit Union)

Then there’s the time-honored tradition of going to the bank to get a loan. The Wall Street Journal writer Emily Maltby writes:

“Some 39% of business owners with less than $5 million in annual revenues said a bank loan would be the best way to raise capital [...] according to a [2012] survey of 2,851 owners of small businesses conducted by Pepperdine University.”

While this may be a tried-and-true fundraising method, don’t neglect to investigate options at your local community bank or credit union. These institutions often offer better rates than big bank conglomerates and help keep dollars local to your community, too. Bankers will expect to be paid back, but you won’t have to compromise your company’s vision or direction as you might have to when you accept venture capital.

Finally, consider this: Where there’s a will, there’s way. Just because you don’t have all the financial resources you need right now doesn’t mean it should stop you. Just get started. With time, and proof of progress, the money will appear. Good luck!

Featured images:

David Soyka has covered business topics for The New York Times, Industry Today, and many other renowned publications. David is currently a freelance journalist covering small business advice for Vistaprint, a leading provider of personalized checks and other custom marketing products for small businesses across the globe.

Top ten advantages of a Tesla Roadster vs conventional cars

 

 

 

Update: see below the lovely black Tesla I captured just a few weeks ago on my visit to the offices of Expedia in Victoria, to talk about social media strategy and credit reports.

I had the great privilege of test driving a Tesla Roadster today with the help of Gian. Of course it does 60 mph in 3.7 seconds – check out the full official Tesla Roadster spec here. We chatted through some of the benefits, and afterwards I made a quick note of the top ten benefits from the test drive in typical ‘user-generated content’ fashion.

My quick and dirty top ten

1. The car is 88% efficient compared to 16% for a conventional petrol driven car. It charges itself as it drives when you take your foot off the accelerator.
2. The cell structured battery means you never have probs with recharging reducing the life of the battery.
3. You don’t have the problem with a conventional sports car of having to change gears to find the power torque – its a smooth flow of power to the driver.
4. There is no exhaust pipe to catch on speed bumps.
5. It’s made of highly resilient carbon fibre so it doesn’t dent or rust in the way a conventional car shell does.
6. The drive transmission, exhaust, etc does wear out like a conventional petrol engine motor can do.

7. It is expected that as the Tesla battery design is further improved, you will have the choice of 40% more power, or more boot space…
8. You can use the car for business. For promotion. For demonstrating corporate responsibility. For keeping a more charming profile on the street! And that means it’s tax deductible.
9. The success of Tesla is helping bring electric powered transport to the mass market by demonstrating its power and practicality. Electric motor powered fire engines came to mind for some strange reason?
10. It would take a heck of a long time (9 months) to run down the battery with no charge;-)

What I think I forgot to mention is that using the brakes actually charges the battery. Luckily Jeremy Clark didn’t forget, in this Top Gear test drive from a couple of years ago.

Cost/Benefits

So while a Roadster cost a little over £87K it’s good vfm when you calculate i all its benefits vs a conventional car’s. What’s more there is a corporate leasing option too – while Tesla don’t advertise this as available for the UK as yet I’m sure that’s worth discussing with Gian.

Tesla Roadster in Victoria

Bond, James Bond

While I am not a motor journalist (though there is a pic of me driving an ex-Russian tank from my pre-internet days as a newspaper reporter) I have written professional product reviews for eBay’s Shopping.com as their UK head of community; but this has got to be the product that tops them all. I hope the makers of the 23rd 007 movie ‘Skyfall’ agree, and seriously consider using the car in the next 007 film.

PS: I see my most famous college alumni Sam Mendes is directing, which is super neat. Maybe he would enjoy test driving a Tesla too?

Taking the Crimson marketing route at Bing

Understand What consumers are saying and Why…
I heard an informative presentation from sentiment analytics platform Crimson Hexagon at Internet World 2013 yesterday, after sitting through the First Tuesday startup awards (event planner for the on-the-go crowd YPlan won) first. I asked at the end for an example of where the sentiment tool’s analysis of not just what but why customers expressed certain feelings about a product. And here is that example, of how Microsoft used it to guide the real-time Bing marketing strategy is embedded below (the Google Docs Viewer version is a tad truncated, so go here for the download link).

In light of that it will be interesting how a rival upstart, such as the new TheySay sentiment platform from the University of Oxford, which claims to have better language analysis functionality, actually does in terms of guiding marketeers:

TheySay delivers a revolutionary approach to automated sentiment analysis based on advanced computational linguistics. Impartial benchmarking studies have been carried out by leading organisations that verify TheySay’s superior performance compared to other available sentiment analysis tools.” But for me, having studied sentiment analysis tools on behalf of Sony, the question is can it deliver improved business performance to compete with Crimson Hexagon? It’s great they give away the api to TheySay, check it out here, but I’m guessing the ‘chicken and egg’ of winning clients and creating compelling case studies to drive sales is the next significant step. Whoever gets that job I’m sure will need to know how to create social ROI from the inside out.

Your Friends Are More Interesting Than You On Average

The Friendship Paradox

Feld’s friendship paradox states that ‘your friends have more friends than you, on average’. This paradox arises because extremely popular people, despite being rare, are overrepresented when averaging over friends.

Using a sample of the Twitter firehose, we confirm that the friendship paradox holds for >98% of Twitter users. Because of the directed nature of the follower graph on Twitter, we are further able to confirm more detailed forms of the friendship paradox: everyone you follow or who follows you has more friends and followers than you.This is likely caused by a correlation we demonstrate between Twitter activity, number of friends, and number of followers.

But wait, there’s more..

In addition, we discover two new paradoxes: the virality paradox that states ‘your friends receive more viral content than you, on average’, and the activity paradox, which states ‘your friends are more active than you, on average’. The latter paradox is important in regulating online communication. It may result in users having difficulty maintaining optimal incoming information rates, because following additional users causes the volume of incoming tweets to increase super-linearly. (And this also may relate to why in large complex communities personalized moderation works better than community moderation, as explored in my last blog post).

While users may compensate for increased information flow by increasing their own activity, users become information overloaded when they receive more information than they are able or willing to process. We compare the average size of cascades that are sent and received by overloaded and underloaded users. And we show that overloaded users post and receive larger cascades and they are poor detector of small cascades.

What are the dangers of overload?

Those users who become overloaded, measured by receiving far more incoming messages than they send out, are contending with more tweets than they can handle. Controlling for activity, they are more likely to participate in viral cascades, likely due to receiving the popular cascades multiple times. Any individual tweet’s visibility is greatly diluted for overloaded users, because overloaded users receive so many more tweets than they can handle. Because of the connection between cognitive load and managing information overload, the present results suggest that users will dynamically adjust their social network to maintain some optimal individual level of information flux. (What does this mean for Facebook’s growth?)

Friendship Paradox Redux: Your Friends Are More Interesting Than You – Nathan O. Hodas, Farshad Kooti, Kristina Lerman (PDF of the paper)
http://arxiv.org/abs/1304.3480

How to design large complex online communities using social science

Sorry if I jump around a bit in this blog post but by reading these points, and listening to the video, you’ll have a better idea of how social science can help you design a successful community, using a specific kind of moderation approach. Or at least how to impress to use the difference between a theory vs design-type approach to community building to respond better to new customer needs.

OK, I am paraphrasing here so bear with me, with me taking notes from Robert Kraut’s Stanford presentation above. My aim is to show how social science can inform good online community design. So the first point is that Kraut makes that I want to highlight is that real community design is “highly multidimensional”. And that this is at odds with logic of social science which seeks to understand effects of one variable at a time, while all other variables are else held constant, to discover causality. OK, so that’s some of the fundamentals sorted. Skip to this section on the video to hear the explanation.

This social science approach is at odds with (i.e. online community) design where you are trying to figure out the configuration of all possible variables to have the effect that you want to have. Kraut says that basically with design you don’t want one variable at a time you want ‘kitchen sink experiments which are theory-based experiments which you want to try out in a relatively cheap way.

But they use agent based modelling – allow theory to be tested as models in community environment, change member behaviour, which change environment (see 1:12:56) – where the ‘Identity Benefit’ is greater when agent’s interests are similar to group interests:

Here’s how to simply capture that ‘Identity Benefit’:
# viewed messages that match // # viewed messages

In comparison for the other principal type of community benefit to members Kraut identifies, the ‘Bond-based benefit’ is greater when there is repeated interaction. Kind of obvious I guess, but this is social science, so still worth stating!

Agent-based modelling and simulated communities results

And from simulated communities what Kraut found is that the simulated agent models (taking the place of community members) produced results very similar to that observed in real Usenet groups.

So the next step is that if we have a working agent model that shows how community works we can test out different types of moderation techniques, which can test in this simulated community.

From this Kraut found that ‘Personalised moderation’ out performs ‘Community level moderation’, though this really matters significantly when dealing with a large volume of content, or diverse content. In other words ‘Personalised moderation’ works well with large complex communities.

personalised-moderation

And as an example, I see this personalised moderation functionality  appears to be available in community platform Telligent’s latest version of their analytics, which sounds useful. Be good to know which other major community platforms like Lithium offer such beneficial functionality, and how well it really works in the day-to-day:

Your community can now offer its participants dynamic and personalized recommendations of both people and content. Telligent Analytics looks at your community’s data, compares it with each member’s unique interests, and then delivers personalized recommendations to that member. Telligent Analytics doesn’t just tell you how your community’s doing; it applies the analytics to improve your community members’ experience.

So if you want to go into this study applied in more practical detail here’s Robert Kraut’s paper (pdf) with the graphs and stats:

A Simulation for Designing Online Community: Member Motivation, Contribution, and Discussion Moderation – (pdf: 10.1.1.141.6657)

Or maybe you’d like to read the chapter’s of Kraut’s 2012 bookBuilding successful online communities: Evidence-based social design:

  • Resnick, P. & Kraut, R. Introduction [PDF]
  • Kraut, R. E. & Resnick, P. Encouraging contributions to online communities [PDF]
  • Ren, Y, Kraut, R. E. & Kiesler, S. Encouraging commitment in online communities [PDF]
  • Kraut, R. E., Burke, M. & Riedl, J. Dealing with newcomers [PDF]
  • Kiesler, S, Kittur, A., Kraut, R., & Resnick, P. Regulating behavior in online communities [PDF]
  • Resnick, P, Konstan, J & Chen, Y. Starting a community. [PDF]

Getting your brand’s tone of voice right, and making it pay

I like the guide to creating an authentic tone of voice from Rosie Siman on the 360i blog, as it makes the point that consumers find it pretty intuitive to shift how they interact online depending on the online context, while brands find it not so easy shall we say:

In today’s new media landscape, consumers manage a distributed digital identity – one that changes depending on platform, audience and even interest group.

Surprisingly, shifting among these nuanced states isn’t such a feat. It feels natural, even intuitive.

But when brands attempt to do the same, the results can feel schizophrenic and confused.

How to Develop Your Brand’s Social Tone of Voice

Of course on another level part of this is part of a wider issue about how to relate and connect with your customers, which relates to listening to them and understanding what they enjoy. It’s back to that point that we are taught that we think first and feel second, which is fine until you realise how this splits the behaviour of customers from that of brands by and large:

We live in a world where we are taught from the start that we are thinking creatures that feel. The truth is, we are feeling creatures that think.

In turn online consumers “tend to ignore most information available and instead ‘slice off’ a few relevant information or behavioral cues that are often social to make intuitive decisions,” as Brian Solis puts it in ‘The 6 Pillars of Social Commerce: Understanding the psychology of engagement’.

None more so does this distinction appear online when the brand comes over as self-controlled and artificial. So loosen up and inject some real emotion – and then make sure you track the results in your metrics.

It may also help to research tone of voice using a social sentiment package like Radian6 to surface the keywords, and to have an idea of the % positive vs negative sentiment.

Who knows, getting your tone of voice right might even shift the sentiment around your brand, which in turn impacts on conversion (measure, measure, measure). It may start off as ‘just an idea’ but if you can link the tone of voice change to the metrics which connect to the bottom line then you’re onto a winner.

Of course it helps if you have a budget. When I was at Sony we used Netway to carry out MRI-based behavioural research to show the differing impact of email marketing methodologies on consumer responses. Here’s a little taster of their scientific-based approach. I also like their open-source style approach to allowing you to disseminate results too, subject to attribution:

Thanks to Google Maps, Richard III Grey Friars plaque on Street View

Greyfriars

In 2010 I uploaded this image taken off Google Map’s Street View of the King Richard III memorial plaque on Grey Friars in  a blog post, as I thought it was a shame it had been covered over by a ‘To Let’ sign.

I was even more surprised to see the plaque still showing it covered over on Google Map’s Street View after the discovery of Richard’s body; so I wrote to Google to see if they’d take another image and upload that instead. They replied on 23rd February, to say they’d consider the issue:

“Thank you for informing us of your request regarding Street View imagery. We’re currently reviewing the imagery you reported so that we can take the appropriate action per your request. We appreciate your patience and assistance as we work to resolve this situation.”

So not expecting much I checked today, and indeed a new image taken in the city sunshine shows the plaque as it should be; so any visitors from abroad looking at the area via Google maps can see the historic area, and the plaque, and appreciate better the city’s rich history.


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