Three Key Takeaways
- To have efficient marketing, you need to know where your customers come from and which channels bring the most valuable customers. KISSmetrics has an automatically tracked property called Channel. It categorizes people into seven different channels based on their referrer.
- In the KISSmetrics funnel and revenue reports, you can segment people by any property, not just channel. Using KISSmetrics’s channel segmentation, you can get an understanding of where your customers come from. Since KISSmetrics connects every touchpoint to your customer, you can get the very first touchpoint and the very first channel that brought someone to you. You’ll be able to see how the channels at the very top of your funnel perform.
- When you know who is sending you visitors and customers, you’ll know where to target your time and money. You’ll also see which channels don’t work. Simply put, channel segmentation allows you to make better marketing decisions.
With thanks to KISSmetrics blog post on ‘Using Channels in KISSmetrics to Learn Where Your Most Valuable Customers Come From’.
With the film ‘American Sniper’ about to premiere in the UK about a US military sniper here’s my short story on the subject, to illustrate the power of storytelling.
A short story. I met a couple outside a pub in London a few years ago, and by chance we got talking, and they told me about a good friend of their’s who had recently been working as a U.S. sniper.
Now their friend now no longer in the military, but they were worried about him, in particular he had been using a new expensive laptop in full view of people outside this very pub the day before, in a place where it was very easy for any passer-by to just grab it, and run off with the laptop. His friends said to me they didn’t understand how he could be so ‘careless’ and were at a loss what to do.
It seemed like they wanted me to say something; remembering something I replied that in my opinion their friend’s training and experience on the battle field as a sniper meant he had learned to shut himself off completely from any fear, and this mental state had clearly persisted into civilian life. This in my opinion explained why their friend had no worries using his laptop in such a cavalier way in public. They seemed to like my answer.
‘Growth hacking’ is a fashionable subject with the rise of startups, but it’s not so easy to established marketers to know how to use some of the insights to help in improving performance in day to day business activity.
Part of this is down to the fact its as much about mindset, as it is using tools to achieve growth.
I therefore wanted to share a mini ‘hack’ I achieved at Shopping,com UK, improving our email subscriber rate by 360% at virtually no cost, which was down to taking a growth hacking approach to the problem.
The challenge: I needed to significantly added subscribers to our email newsletter. I did this by finding and then mining an existing SDC e-marketing database which contained a historic list of inactive fans.
The result: Coupled with the design input from a creative marketing executive leading to improvements in content and design of email achieved significant increase (360%) in site subscriber sign ups: from 4318 – (Aug 2010 newsletter with 12.5% open rate) – to 19,934 for July 2011 newsletter (with 57.9% open rate)
Click the image to go to LinkedIn’s Advanced Search feature, displaying results for keywords “angel investors” & for location “London, United Kingdom”
LinkedIn’s Advance Search is an effective way to find potential investors. Simply put the keywords “angel investor” or “seed investor” with UK as the location. Because of my network the search results in 509 entries for “seed investor” and over 1.4K for the keywords “angel investor”. These included 1st degree connections I can contact directly, 2nd degree connections which share a connection with me, and 3rd/Group connections.
The method that I have been trained in by Mike Clark at a recent Entrepreneurs in London meetup (click link for post-meetup discussion) says you then contact your ‘shared connection’ for 2nd degree connections (the link text appears in green below the entry) and ask them to email the target with the details you want them to receive. It works much better than LinkedIn’s ‘Get Introduced’ feature!
Next, wondering about what to send investor, in the way of a deck and intro text? See below for expert advice from Chance Barnett, CEO of crowdfunding.com:
When you ask for intros, give the person making the introduction a very short email ‘blurb’ of suggested language for them to use. Make sure that blurb includes a single link / call to action. By using a single link to your online profile on a site, you can allow people to pass along your pitch and all your core company info with a single URL. The moment that any potential investor clicks on that link, they experience the pitch and message you’ve crafted for them online, in a more dynamic and powerful environment than just a PPT attachment.
In my case, when I was fundraising for Crowdfunder in the past and people made intros to investors, that message and link went something like this:
I wanted you to meet Chance, the CEO of Crowdfunder.
He’s doing some interesting stuff with equity crowdfunding and the company has some great growth as a leader in the space. Thought you two might want to chat.
His deck and info on the company are here:
Hope you two connect,”
After talking with the founders back in April its great to see that the London Startup Ranking site is now online, from the makers of the Berlin Startup Ranking. It’s not even officially launched in the capital, so apologies for my cheekiness in copying the results from the ranking below, but where does your startup rank?
Growth hacking is usually known as the sweet spot where engineering and marketing meet, where coding and customers combine to great effect. Or to put it another way, “a growth hacker lives at the intersection of data, product and marketing”. Continue reading
The winners announced on 10 June…I use ‘Best Health Startup’ winner Sleepio, works a treat to help you get a good night’s sleep, though it does mean no more lie-ins on the weekend!
There’s nothing complicated about this method. It simply involves the following elements:
- A copy of your latest business plan, or a similar document.
- A day or half day according to your availability.
- The desire to align your marketing and overall business aims and objectives.
In the successful example working with curry snack food retailer Mindi’s I created a half day workshop using the business model canvas approach, and focused on a social model canvas version, which aligned with their business objectives. To note they hadn’t got a detailed business plan to work with, even though their business was already up and running.
Anyhow the results speak for themselves. Since the June 2013 workshop PR coverage rocketed, and the business has gone from strength to strength. I don’t claim credit for their hard work or product innovation, simply for the approach in aligning their marketing and business model canvas, to create a simple shared understanding between the co-founders of what needed to be done.
And as I observed following discussions at the excellent Socialbakers’ Engage 2014 event yesterday where they launched a new social ad analytics tool, there is a powerful added value to this approach to setting up your social media marketing. Going forward by aligning activity to business objectives going forward it will be much simpler to measure your social ROI, as demonstrated by Oliver Blanchard:
A great list of rising startups from Mashable, highlighted for the creative ‘geekfest’ that is SXSWi 2014; I’ve just numbered them for you so you can more easily spot the one you want to follow. For me its #11, based in London, its YPlan.
- Mulu, a company that currently offers ad plugins that allow products to be bought directly on a webpage. Mulu was started in 2011 and is led by CEO and founder Amaryllis Fox.
- Dapper looks to simplify men’s fashion in much the same way as Cool Guy by creating shoppable outfits for various occasions. Dapper launched on Feb. 24, making it among the youngest apps in attendance.
- Of course it’s not just about making the sale. Customers must be retained if a business is to survive. Windsor Circle, founded in 2011 and based in Durham, N.C., was started to track sales, analyze data and execute retention strategies to make one-time buyers into loyal customers.
- Enter Kiwi Wearables, a Canadian startup that is taking preorders for its first product. Kiwi Move is a small, nondescript wearable that attempts to link together just about anything in your life. The company, which was founded in mid-2013, claims its wearable will be able to understand gestures and track your activity level and even control voice-operated appliances.
- Wearables also offer a unique opportunity to do away with the dreaded password. Bionym‘s wearable bracelet uses your heartbeat to determine your identity. The company believes it does not need to stop at passwords, and could even do away with keys and even credit cards.
- Bionym was started in 2011 and joins a burgeoning field of biometric security startups like FST21and Microlatch.
- Active Protect has developed clothing that can detect falls and deploy small airbags to protect the hip bone, an area that is particularly susceptible to injury for older people.
- Kinsa is going after the other end of the age spectrum with a thermometer that plugs into smartphones to help parents track the health of their children.
- Start-ups from around the world will be at SXSWi in unprecedented numbers. Companies from 74 countries will take part in the festivities, up from 57 in 2013. Denmark is represented by The Eye Tribe, which seeks to bring affordable eye tracking to smartphones and tablets.
- AddSearch, from Finland, stays true to its name, adding a fast, effective search option to websites.
- YPlan was formed in the busy nightlife scene of London. It wants to help you find local events and pay for tickets in as few taps as possible.
- Eyeris is an emotion recognition company that can look back on webcams and read facial expressions to determine how a person reacted to a video.
- Large companies have been taking notice of the appeal in eye-controlled software. Facebook bought a similar company, GazeHawk, in 2012.
A hard problem to solve
One of the hardest problems faced by clients and agencies alike is how to match up social media activity with bottom line business results. Part of that is because you can’t always easily see a straight cause and effect between levels of engagement on Facebook for example, and numbers of purchases. But perhaps the reason isn’t for lack of effort. Perhaps it helps to think about how customers make purchasing decisions, and how best to capture that? Certainly that’s what I focused on at Sony EU and it led me to move away from the simple numbers game, to include the qualitative.
To explain why I like the term thinslicing to tackle this question of how best to connect with customers using social data first take a look at the cool piece about data interpretation written by Lithium’s Dr Michael Wu, including this neat illustration:
The power of thinslicing
Identifying the value of thinslicing lies in the elegant and powerful way the term thinslicing connects the approach to data analytics to the behaviour that creates that data – namely with the thinslicing of online consumers who “tend to ignore most information available and instead ‘slice off’ a few relevant information or behavioral cues that are often social to make intuitive decisions,” as Brian Solis puts it.
In other words by thinslicing, rather than using intuition to make decisions, I mean adopting a strategy which is based on the understanding that by connecting the means of analyzing the data with the way the data is created by customers.
The question then is why? While it may be clever to see a way which logically connects the way to analyse data with the way it’s created, why is that potentially so useful to a business? Now there’s a good question! The obvious answer is that by aligning the analytic method used by your business, with the way the data is created by your customers, you are going to produce better results in terms of both better quality actionable recommendations which also produce an increase in ROI. How does that sound?
Less is more
“Click which photo better represents this place” – foursquare allows people to rank pictures
Not surprising in the gaming world this understanding is already paying serious dividends. A leading example is gaming company wooga which has carefully built its business by monitoring the data gathered by user responses, to tweak aspects of its online games to help boost engagement and thus ROI. In effect they are able to leverage user behaviour to give them what they want. By thinslicing social data effectively, figuring out what matters by understanding what customers want and ignoring the rest, the same benefits are available to your online business too. So by reducing the amount of data provided, you’re actually able to make better decisions about your customers, and you’re able to better understand how they making purchasing decisions online. It’s as simple as that.