Top ten advantages of a Tesla Roadster vs conventional cars

I had the great privilege of test driving a Tesla Roadster today with the help of Gian. Of course it does 60 mph in 3.7 seconds – check out the full official Tesla Roadster spec here. We chatted through some of the benefits, and afterwards I made a quick note of the top ten benefits from the… Continue reading

Two types of user issues?

OK, just because I’m hiding out at the BCS why not start a list of examples under the following fun headings?

User issue type 1: Technical issue

User issue type 2: Design issue
Example 1: To set up a new ringtone on your HTC Desire is easy. Except because the way the phone interface is designed it’s not obvious that there is a slider which you need… Continue reading

Bad behaviour, good customer

Listening to the Harvard Business Review podcast this morning with Misiek Piskorski of Harvard Business School and Anthony J. Bradley of Gartner Research, this quote stood out: “Some conflict when properly resolved will get you a stronger community” – and the stat that customers with complaints are more likely to become a brand advocate – are two ideas that are bouncing around my mind right now. [more thoughts to… Continue reading

eBay buys Hunch

I picked up on Hunch in August last year when working on eBay Inc’s Shopping.com so it’s great to see my former employer has bought Hunch today. Apparently former-Flickr founder Caterina Fake left last summer to start a new company, but remains an advisor. Also worth reading are the some of the comments on the ‘Uncrunched’ report. Specifically (..& from my limited experience, which I passed on through an ‘EVP’… Continue reading

Online marketing organization structure question?

As a more crowdsourced way of answering this question on the G Plus community on the best team structure to launch an online community I got few replies from community managers on this question – I hope that’s useful. Certainly (2) looks worth a glance;-)

1.
That’s an interesting question which one rarely gets chance to reflect upon, as usually that set up is already in place. Taking