The Pinterest approach to community management

Having just signed up to the fast growing super-popular Pinterest it was interesting to see my initial email from the team included a neat summary of their community guidelines, what they call their ‘etiquette’. It takes a lot of hard work to boil it down to a list of 3 simple bullet points, but it obviously works. When community guidelines are so important to help manage a community, and create… Continue reading

Simple launch plan for a new music app community

To complete the marketing challenge of coming up with a June-December launch plan for a music community with a target of 500K users I would need access to customer segmentation data, and the current customer personas. But let’s just have some fun without that standard data and have a look at comparing Facebook vs Extole, following yesterday’s blog post on the social referral platform.

Given the challenge of… Continue reading

Have you tried social referrals to promote your online community or business?

By a neat coincidence as I was looking at ways to market a new music app I came across the news that leading social referral tool Extole has just raised $10m in funding. That doesn’t surprise me as their product makes a lot of sense, as underlined in VentureBeat’s report:
“Nearly every company has a social presence these days, but personal recommendations are often a more powerful way… Continue reading

Applying lean start-up principles and practice to building corporate communities

On Monday evening I took the bull by the horns and jumped into the debate over how best to deal with building a successful corporate community at Cass Business School, organised by BrightLemon. And to give it some zip, some urgency, I based the story that was narrated with the help of some simple PowerPoint slides on my failure to create a successful online community at Shopping.com.

A… Continue reading

Learning from failure, listening to customers

If there’s on thing I understand the value of it’s learning from failure, with experience of working on a start-up which failed to deliver on it’s initial promise to exiting from Shopping.com after a change in strategy. The good news is that failure is an important part of what being part of a lean start-up, when you go out and test customer assumptions through validation and… Continue reading

Explaining the power of the Facebook social graph using containers and social networks

I had a great time at Lean Startup Machine London this weekend, learning about using lean startup ideas and practice from a social networking perspective to build a business. It helped that I’d already been to hear Eric Ries talk, thanks to a tip off from Andy at Crocodile Clips (currently looking for investment himself I believe, and I picked up a good contact for him… Continue reading

The “Archaeological Park: Bosnian Pyramid of the Sun” has won a major victory

The “Archaeological Park: Bosnian Pyramid of the Sun” is claiming “a major victory” in its bid to uncover the “potential remains of a lost civilisation beneath the rocks and soil of the hill of Visocica”, according to the organisation behind the endeavour:
The organisation has been attempting to win permission to excavate the site, which it believes hides a major pyramidal structure, since 2005 when explorer Dr Semir Osmanagic… Continue reading

How useful is an entrepreneurial approach to building online communities?

This is the question I asked other community managers on the yahoo e-mint forum today – ‘How useful is an entrepreneurial approach to building online communities?’ And the reason why is because I’ve been working on a start-up idea since leaving a community management position at eBay, so it seemed a good opportunity to put together a presentation on how lean start-up methods can help build community, based on the… Continue reading

Name that place – the elevator pitch

So what’s the Name That Place all about? The elevator pitch is this – a simple game of ‘i-spy’ but brought u to date by playing with your mobile or computer. Looking at i-spy from the online p.o.v., it came with a ready made container – a car or a room; and a ready made community of players, passengers or fiends.  And with mobile phones, mobile apps, and geo-tagging the… Continue reading