Bug finder general, eBay style

I like to joke about my #thinslicing abilities, the idea I am good a finding a needle in a haystack. But it’s difficult scientifically to prove such a talent, as it so easily looks like luck/coincidence. For example I stumbled across a bug today trying to buy some earplugs on eBay which meant I was unable to pay for the item with PayPal, a real pain-point if it’s widespread. Then again I have done a little bug testing in-house for eBay before so maybe..

Peter Krantz 16:03:38
Welcome to eBay Live Help, my name is Peter. How may I be of assistance?

stuartg699 16:05:20
Hi yes I have a problem with payment – when I go to pay using PayPal I am returned to the review order page. I tried this twice and this happened twice.

Peter Krantz 16:07:31
Have you tried to clear cache and cookies to make sure that there is no outdated information in your account.

stuartg699 16:07:55
I will try that, thank you Peter.

Peter Krantz 16:08:41
Is there anything else that I can assist you with?

stuartg699 16:09:35
Yes, I tried that and got an error message on PayPal – Message 3005 – temporary difficulties are being experienced. I hope that was helpful:-)

Peter Krantz 16:11:30
I will just need a moment while I check this for you.

stuartg699 16:12:20

Peter Krantz 16:12:54
I’ve looked into it and it looks like there’s a technical problem with our site right now. I’ve forwarded your information to our technical team so that we can resolve it as soon as possible.

stuartg699 16:14:38
OK, cool, thanks Peter.

Peter Krantz 16:15:01
Thank you for contacting eBay Live Help, have a good afternoon Stuart.

11 thoughts on “Bug finder general, eBay style

  1. Hmm, payment via PayPal still not working properly this morning.

  2. Well, payment via PayPal still not working properly as of 07:25 this morning. I checked with an agent called Brenda, and the advice is to pay direct via PP.

  3. So I tried using my PayPal business account, funded by a different card, and when I visited the PayPal account after experiencing the same issue I received a message:

    Sorry, an error occurred after you clicked the last link

    If you were in the process of buying something, or sending money to family or friends, we recommend you check both your PayPal account and your email inbox for a transaction confirmation after 30 minutes.

    If you came to this page from another website, you may want to return to that site (we advise that you don’t just use your browser’s back button) and restart your activity.

  4. Finally, I contacted eBay again on Saturday 12th, as the auto-payment was still not working. I asked for how to get the contact details of the seller, rang the seller and asked for his email to make a PayPal payment. He didn’t reply, I guess he had better things to do on the weekend:-).

    Then the seller cancelled the purchase on the 13th. Guess I better get my earplugs elsewhere then? Done!

  5. Discovered that the linked account email had reverted to an old email address, so corrected that. Now how it test it with as small a purchase as possible:-)

  6. I am trying to pay for item on ebay but keeps saying orry, an error occurred after you clicked the last link I need this sorting any help

  7. No but I will do it and what if it don’t do anything what else can I do

  8. Try Live Chat with eBay customer service. I used to work for eBay so I know they are all very highly trained in customer services…

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