I like to joke about my #thinslicing abilities, the idea I am good a finding a needle in a haystack. But it’s difficult scientifically to prove such a talent, as it so easily looks like luck/coincidence. For example I stumbled across a bug today trying to buy some earplugs on eBay which meant I was unable to pay for the item with PayPal, a real pain-point if it’s widespread. Then again I have done a little bug testing in-house for eBay before so maybe..
Welcome to eBay Live Help, my name is Peter. How may I be of assistance?
Hi yes I have a problem with payment – when I go to pay using PayPal I am returned to the review order page. I tried this twice and this happened twice.
Peter Krantz 16:07:31
Have you tried to clear cache and cookies to make sure that there is no outdated information in your account.
I will try that, thank you Peter.
Peter Krantz 16:08:41
Is there anything else that I can assist you with?
Yes, I tried that and got an error message on PayPal – Message 3005 – temporary difficulties are being experienced. I hope that was helpful:-)
Peter Krantz 16:11:30
I will just need a moment while I check this for you.
Peter Krantz 16:12:54
I’ve looked into it and it looks like there’s a technical problem with our site right now. I’ve forwarded your information to our technical team so that we can resolve it as soon as possible.
OK, cool, thanks Peter.
Peter Krantz 16:15:01
Thank you for contacting eBay Live Help, have a good afternoon Stuart.
Hmm, payment via PayPal still not working properly this morning.
Well, payment via PayPal still not working properly as of 07:25 this morning. I checked with an agent called Brenda, and the advice is to pay direct via PP.
So I tried using my PayPal business account, funded by a different card, and when I visited the PayPal account after experiencing the same issue I received a message:
Finally, I contacted eBay again on Saturday 12th, as the auto-payment was still not working. I asked for how to get the contact details of the seller, rang the seller and asked for his email to make a PayPal payment. He didn’t reply, I guess he had better things to do on the weekend:-).
Then the seller cancelled the purchase on the 13th. Guess I better get my earplugs elsewhere then? Done!
Discovered that the linked account email had reverted to an old email address, so corrected that. Now how it test it with as small a purchase as possible:-)
I am trying to pay for item on ebay but keeps saying orry, an error occurred after you clicked the last link I need this sorting any help
Hi Daniel, thanks for your comment about using eBay, is it sorted now?
No its still the same I really need it up and running
Hmm, well Daniel, have you tried logout and then login again before trying the link?
No but I will do it and what if it don’t do anything what else can I do
Try Live Chat with eBay customer service. I used to work for eBay so I know they are all very highly trained in customer services…